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What if I forget my password? (App)

Recover your forgotten password through the mobile app

Updated over 4 months ago

You forgot your password?
Don't worry, it happens to the best of us! 

To get a new one, please follow these few steps:

  • Go to your Incenteev app.

  • Click on "Forgot password".

  • Type your professional e-mail address in the field provided and click on "Recover password". Careful, the email address you type must be the same as the one linked to your Incenteev account.

  • You will receive an email at the stated address. If you do not find it in your main inbox, please check your spam inbox, it might have gotten there.

  • Open the email and click on the link you will see in the mail body to open it in your internet browser.

  • Type and confirm your new password in the provided fields.

  • Congrats, you are now connected!


Here are a few more recommendations to ensure the security of your account:

  • We suggest you choose a password of at least 8 characters that combines lower case and upper case letters, numbers and special characters.

  • Keep your password secret and never give it to a third party.

  • Do not keep your password in a non-encrypted file or on a piece of paper or a sticky note.

  • Set up your browser not to remember you password.

  • Use a different password for all of your online accounts.

  • Use a password manager software to increase security even more (ex : Dashlane, LastPass, KeePass, etc.).

See you soon on Incenteev!

😃

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